Terms and conditions
Draft v1.0 — under review. The Arabic text governs; this English text is for convenience only.
English convenience translation
This English text is an unofficial convenience translation. The Arabic text in Part One is the sole governing text. In the event of any discrepancy or conflict in meaning between the two, the Arabic text prevails.
Coodooo Platform Terms of Use
Issued by [●] Company W.L.L., a Kuwaiti company registered with the Ministry of Commerce and Industry under commercial licence no. [●] and commercial register no. [●], with its address at [●], Kuwait (the "Company"), governing use of the Coodooo platform by merchants and marketers.
By accepting these Terms through the acceptance button and completing verification via the one-time code sent to your telephone, you enter into a binding contract with the Company. If you do not agree, you may not use the Platform.
Article 1 — Definitions
| Term | Definition | |---|---| | Company | [●] Company W.L.L., licensed by MOCI under licence no. [●], owner and operator of the Platform and principal contracting party with each of the Merchant and the Marketer. | | Platform | The Coodooo electronic platform in all its components, including the website, applications, APIs, dashboards, the Company-owned redirect domain, and any service provided through them. | | User | Any natural or legal person registering on the Platform, whether as a Merchant or as a Marketer. | | Merchant | The legal or natural person licensed to carry on commercial activity in the State of Kuwait who purchases marketing services from the Company under the Merchant Program Agreement. | | Marketer | The natural or legal person holding its own registration and/or licence who sells marketing services to the Company under the Affiliate Participation Agreement. | | Program | The set of marketing terms set by a Merchant for a given product, service or store and approved by the Company, comprising commission type and value, vesting period, permitted channels and prohibitions, in the approved Program Terms form. | | Code | A unique textual discount code generated by the Platform and allocated to a specific Marketer within a specific Program, mirrored by the Merchant in its own checkout. | | Link | A unique tracking link issued from the Company's domain, allocated to a specific Marketer within a specific Program, logging clicks without collecting any personal data of the Merchant's customers. | | Offer Page | A page hosted on the Platform presenting the Merchant's offer and handing the interested person to the Merchant's contact channel while preserving the Code reference. | | Conversion | A sale, order or lead event attributed to a Marketer by Code, Link, Offer Page or any other attribution method enabled in the Program. | | Validated Conversion | A Conversion verified or expressly approved by the Merchant, or in respect of which the Program's validation window has expired without a documented decline, and in respect of which the Vesting Period has expired without reversal. | | Vesting Period | The period stated in the Program Terms, not less than fourteen (14) days, which must elapse before the Marketer acquires a final entitlement to commission, running from the order date or, for cash-on-delivery orders, from confirmed delivery. | | Statement | The periodic account statement issued by the Company in the Marketer's name and for its account under the self-billing authorisation, detailing Validated Conversions and amounts due. | | Invoice | The monthly invoice issued by the Company to the Merchant for marketing services sold to it. | | Program Terms | The document annexed to each Program in the approved form, forming an integral part of the contract with both the Merchant and each Marketer enrolled in that Program. | | Law 20/2014 | Law No. 20 of 2014 on Electronic Transactions. | | Decree-Law 10/2026 | Decree-Law No. 10 of 2026 Regulating Work in the Digital Commerce Sector. |
Article 2 — Legal Character of the Company (Principal Structure)
2.1 The Company contracts with each of the Merchant and the Marketer as principal for its own account, under two independent, free-standing contracts.
2.2 The Company sells marketing services to the Merchant in its own name and for its own account, and invoices for them out of its own estate.
2.3 The Company purchases marketing services from the Marketer in its own name and for its own account, paying for them out of its own funds, the Marketer being its subcontractor.
2.4 The Company acts neither as agent of the Merchant nor as agent of the Marketer, represents neither, and has no authority to bind either towards third parties. No commercial agency, mandate, commission agency, partnership, joint venture or employment relationship arises under these Terms.
2.5 All amounts received by the Company from a Merchant are the Company's own funds and enter its estate on collection. The Company holds no amount for the account of another party, operates no designated or segregated accounts for any User, and performs no role in collecting or transferring funds owned by others.
2.6 The Company's obligation towards the Marketer is a contractual obligation to pay for services it has purchased — a debt of the Company — and not an obligation to deliver funds owned by the Merchant.
2.7 The Company does not intervene in the legal relationship between the Merchant and the end consumer, is not a party to the sale contract between them, and bears no liability for its performance.
Article 3 — Registration, Licence and Eligibility Declarations
3.1 Each User represents and warrants, on registration and on each annual renewal, that it is duly registered and licensed to carry on its activity in the State of Kuwait, including — where applicable — entry in the registers provided for in Article 3 of Decree-Law No. 10 of 2026.
3.2 The User shall supply its licence and/or registration number, its expiry date and supporting documents, keep them updated, and notify the Company in writing within five (5) business days of any suspension, cancellation or expiry.
3.3 Residency declaration: an individual Marketer declares its nationality and residency status (Kuwaiti national / GCC national / resident on employer-linked residency / other). It acknowledges that performing paid work for a person other than its authorised employer may breach labour and residency legislation, and that the Company will issue no Code or Link unless its eligibility data passes the applicable gate.
3.4 Public-sector declaration: the Marketer declares that it is not an employee of government or of any body with an attached or independent budget, or of a company in which the public sector holds a controlling interest, or that it holds a valid written approval from its employer. A public-sector declaration without approval results in eligibility refusal.
3.5 The Company verifies these declarations; it does not create them and does not substitute for them. The Company's document check is not a representation as to the lawfulness of the User's position and does not relieve the User of personal responsibility for its own registration and licence.
3.6 The User bears full administrative, criminal and civil responsibility for the accuracy of its declarations. Any breach is a material breach entitling the Company to immediate suspension and termination without notice and without compensation.
⚠️ Reviewer note (Q-118, Q-120, Q-124)
Article 4 — Scope of Platform Services
4.1 Services include: issuing Codes, Links and Offer Pages; logging clicks and attributing Conversions; validating Conversions and administering validation and vesting periods; issuing Statements and Invoices; generating creatives and publishing templates; retaining records and agreements and enabling their export; and misconduct-control and adjustment tools.
4.2 The Company guarantees no volume of sales, clicks, Conversions or income to any User, guarantees no accuracy of any indicative estimate or dashboard metric, and does not guarantee the continued operation of any attribution method dependent on third-party systems.
4.3 The Platform is provided as-is and as-available. The Company may modify or discontinue components on reasonable notice, without prejudice to rights accrued in respect of Validated Conversions preceding the change.
Article 5 — No Legal Advice
5.1 The Platform does not provide legal advice. The Company is a commercial entity providing marketing services only, provides no legal opinion, and represents no User before any judicial or administrative body.
5.2 Forms, templates and informational content on the Platform are general operational tools that take no account of any User's particular circumstances and may not be relied upon in substitution for specialist advice.
5.3 Each User acknowledges that it alone is responsible for ascertaining its regulatory obligations and for obtaining such specialist advice as it considers necessary from an adviser of its own free choosing.
Article 6 — Consent to Tracking and Messaging
6.1 Pursuant to Chapter Seven of Law No. 20 of 2014, the User grants express consent to the collection and processing of its personal data as described in these Terms and the Privacy Notice, for the purposes stated therein.
6.2 The User consents to the logging of clicks, visits and attribution events associated with its account, and to the use of first-party cookies and technical identifiers necessary for attribution.
6.3 Service messages (one-time codes, Statements, Invoices, status notifications, compliance alerts) are necessary for performance of the contract and are sent without separate marketing consent.
6.4 Marketing messages by SMS, WhatsApp or email are sent only with express, recorded and separate consent, withdrawable at any time via the dashboard or by written request, effective within seven (7) business days.
6.5 The Merchant shall ensure that any tracking tag installed by the Company on its online properties is subject to its own visitor-consent mechanism, and shall not pass any personal data of its customers to the Platform.
6.6 End-customer data of the Merchant is in no case passed to the Marketer.
Article 7 — Arabic Electronic Invoicing
7.1 All invoices and statements issued by the Platform are issued in Arabic; an English translation may be attached for convenience.
7.2 The Merchant acknowledges that it alone is responsible for issuing electronic invoices to its consumers in Arabic pursuant to Article 12 of Decree-Law 10/2026, and that the Platform issues no invoices to the Merchant's consumers and does not substitute for it.
⚠️ Reviewer note (Q-117)
Article 8 — Data Minimisation, Retention and Export
8.1 The Company applies data minimisation: clicks record no personally identifying data of the Merchant's end customers, only a hashed IP value with general technical indicators; Conversions record only order reference, amount and code used.
8.2 Lead data generated by Offer Pages (name and telephone number) is stored encrypted and erased within thirty (30) days of handover to the Merchant, retaining only an irreversible hash for de-duplication.
8.3 The Company does not create, sell or make available any customer lists of Merchants.
8.4 The Company retains agreements, Program Terms, Code allocations, Conversions, Statements and payments for not less than five (5) years, pursuant to Article 23 of Decree-Law 10/2026 and to enable the Merchant to discharge its duty to retain influencer data and agreements.
8.5 The Merchant may at any time request export of its compliance records for the whole retention period; the Company provides them in machine-readable form within ten (10) business days.
8.6 Hosting locations and any transfer of data outside the State of Kuwait are stated in the Privacy Notice, and the User expressly consents to such transfer by accepting these Terms.
Article 9 — Paid-Promotion Disclosure Duty
9.1 The Marketer shall include in every post, story, clip or message promoting a Program a clear and conspicuous disclosure of its advertising character, using #إعلان or #ad in a prominent position requiring no action by the recipient to reveal it.
9.2 The Platform appends the tag and the Merchant's name automatically to templates it generates; this does not relieve the Marketer of verifying its actual appearance in the published post.
9.3 The Marketer shall ensure advertising content states the provider's name, price, an accurate and non-misleading description and a contact channel, consistent with Articles 18 and 19 of Decree-Law 10/2026.
9.4 The Company may require removal or correction of non-compliant content within twenty-four (24) hours, failing which it may immediately suspend the Code or Link.
Article 10 — Prohibited Methods
Each of the following is prohibited and constitutes a material breach:
10.1 Bidding on the Merchant's trade mark or identical/confusingly similar derivations in paid search, absent written permission in the Program Terms. 10.2 Cookie stuffing, forced redirection, hidden clicks, or any attribution not arising from a deliberate act of the end user. 10.3 Incentivised traffic or traffic purchased from automated sources, click farms or bots. 10.4 Posting the Code on coupon sites, cashback sites or public code groups without prior written permission in the Program Terms. 10.5 Self-purchase, purchase through relatives to the second degree, or through entities controlled by the Marketer, with intent to generate commission. 10.6 Submitting fake, inaccurate or duplicated leads. 10.7 Misleading or exaggerated claims as to product, price, availability or results, or claiming a status or licence not held. 10.8 Promoting content or products requiring a special licence not held by the Marketer or the Merchant. 10.9 Technical misuse of the Platform, attempted intrusion, automated data extraction, or impersonation. 10.10 Any act contrary to Law No. 63/2015 on Cybercrime or any legislation in force.
Article 11 — Suspension and Termination
11.1 The Company may suspend an account, Code, Link or Program immediately and without prior notice where: fraud is reasonably suspected; a User's licence or registration expires or is cancelled; a material declaration proves untrue; a competent authority so requires; or a breach exposes the Company or third parties to imminent harm.
11.2 Otherwise, suspension follows notice and a seven (7) day cure period.
11.3 Either party may terminate on fourteen (14) days' written notice, without prejudice to rights and obligations accrued before termination.
11.4 Termination does not affect the Marketer's entitlement to commission on Validated Conversions vested before its effective date, which is paid in the next payment run.
11.5 The following survive termination: definitions, principal structure, retention and records, confidentiality, limitation of liability, governing law and jurisdiction.
Article 12 — Dispute Resolution
12.1 Internal complaint: any objection to a Statement, Invoice or Conversion status shall be raised through the dashboard within thirty (30) days of its issue, supported by documents; the Company issues a reasoned decision within fifteen (15) business days. Expiry of the period without objection is deemed acceptance of the document's content.
12.2 Dispute committee: these Terms do not prejudice any party's right to refer a matter to the dispute committee provided for in Articles 36, 37 and 38 of Decree-Law 10/2026, in accordance with its jurisdiction and procedures.
12.3 Law and jurisdiction: these Terms are governed by and construed in accordance with the laws of the State of Kuwait, and the courts of the State of Kuwait have exclusive jurisdiction over disputes arising from them.
⚠️ Reviewer note (Q-117)
Article 13 — Electronic Contracting and Evidence
13.1 These Terms are concluded by electronic means pursuant to Law No. 20 of 2014 on Electronic Transactions.
13.2 The User acknowledges that clicking the acceptance button coupled with entry of the one-time code (OTP) sent to its registered telephone number is a valid and binding expression of its will, standing in place of signature.
13.3 The User acknowledges the evidential force of the Company's electronic records, including: document version number and hash, UTC timestamp, IP address, the telephone number to which the OTP was sent and the time of verification, and the account identifier. The User may not deny their evidential force merely because they are electronic.
13.4 The Company retains such records for not less than five (5) years, and may retain them longer under its internal policy.
13.5 Each version of these Terms carries a version number and a document hash, and is presented for acceptance on each material amendment.
⚠️ Reviewer note (Q-125)
Article 14 — Amendment
14.1 The Company may amend these Terms on not less than fourteen (14) days' prior notice, sent to the registered contact channel and displayed on login.
14.2 Amendments take effect prospectively only. They do not in any case affect: Conversions recorded before the effective date; commissions whose Vesting Period has begun; or fees due for a prior period.
14.3 Continued use after the effective date constitutes acceptance. A User who does not accept may terminate under Article 11.3, retaining its accrued rights.
Article 15 — Final Provisions
15.1 Order of precedence: the Program Terms, the specific agreement (Merchant Program Agreement or Affiliate Participation Agreement), these Terms, the Privacy Notice and the Vesting and Adjustment Policy constitute one document. In case of conflict the order is: (a) Program Terms; (b) the specific agreement; (c) these Terms; (d) the remaining documents.
15.2 Language: these Terms are made in Arabic; an English translation may be made available for convenience only. In the event of any difference or conflict in meaning between the two texts, the Arabic text alone prevails and is the governing text before the courts and any competent authority.
15.3 Severability: if any provision is held void, the remainder continues in force and the void provision is replaced by a valid provision closest to the parties' intention.
15.4 Assignment: the User may not assign this contract without the Company's prior written consent. The Company may assign it to a universal or particular successor on notice.
15.5 No waiver: forbearance in enforcing a right is not a waiver of it.
15.6 Notices: notices sent to the email address or telephone number registered on the account, or through the dashboard, are valid; the User bears the burden of keeping them updated.
Acceptance Record
| Field | Value | |---|---| | Version | v1.0-draft | | Issue date | 2026-08-23 | | Document hash | [●] | | Acceptance timestamp (UTC) | [●] | | IP address | [●] | | Telephone (hashed) and verification time | [●] | | Account identifier | [●] |
End of document 01 — v1.0-draft — 2026-08-23